KeyRyn Terms of Service
Effective date: [12 December 2025]
Version: 1.0
These Terms of Service (“Terms”) govern your access to and use of the KeyRyn website and software application (the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms.
If you do not agree, do not use the Service.
1. Who we are
The Service is operated by KeyRyn (“KeyRyn”, “we”, “us”, “our”).
Contact: support@keyryn.com
2. Definitions
Account: your registered user profile.
Customer / You: the person or entity using the Service.
Subscription: a paid plan (or free plan) that enables features and limits.
Customer Data: information you upload or enter into the Service (including personal data about tenants, properties, etc.).
3. Eligibility and “business use”
The Service is intended for landlords and property managers.
If you are using the Service on behalf of a business, you confirm you have authority to bind that business to these Terms.
If you are a consumer (not acting for business purposes), you may have additional statutory rights under UK law that these Terms do not exclude. (Consumer digital content/services rules can apply.)
4. Your account and security
4.1 You must provide accurate information and keep it up to date.
4.2 You are responsible for maintaining the confidentiality of your login details and for all activity under your Account.
4.3 You must notify us promptly if you suspect unauthorised access.
5. The Service
5.1 The Service provides tools to manage property-related records (for example: properties, tenants, occupancies, inspections, rent payments, expenses, files, and other records).
5.2 We may improve, update, or change the Service from time to time, including adding, removing, or modifying features.
6. Subscriptions, billing, renewals
6.1 Plans & limits. Your plan may include usage limits (for example: number of properties/tenants/attachments). If you exceed a limit, you may need to upgrade or you may be prevented from adding more data until the limit resets or you upgrade.
6.2 Billing. Paid Subscriptions are billed in advance on a recurring basis (monthly or annually as displayed at checkout).
6.3 Auto-renewal. Unless you cancel, your Subscription renews automatically at the end of each billing period.
6.4 Price changes. We may change prices with reasonable notice. Changes apply from your next renewal.
7. Trials, free plans, and promotions
7.1 Free plans or trials may have restricted features or limits.
7.2 We may modify or end a free plan/trial/promotion at any time (but we won’t charge you unless you actively subscribe to a paid plan).
8. Cancellation and refunds
8.1 You can cancel at any time through your account settings (or by contacting support).
8.2 If you cancel, your Subscription will remain active until the end of the paid period (unless we state otherwise).
8.3 Refunds: Unless required by law or explicitly stated, payments are non-refundable.
8.4 If you are a consumer, additional refund/cancellation rights may apply depending on what you bought and how it was supplied.
9. Acceptable use
You must not (and must not allow others to):
- Use the Service unlawfully or to infringe others’ rights.
- Upload malware, attempt to bypass security, probe, scan, or test vulnerabilities.
- Scrape, reverse engineer, or attempt to derive source code (except to the extent permitted by law).
- Overload the Service (including automated signups, brute force, or abusive traffic).
- Upload content that is defamatory, hateful, or otherwise illegal.
We may suspend or terminate accounts for breaches of this section.
10. Customer Data and user content
10.1 You own your Customer Data. As between you and KeyRyn, you retain all rights to Customer Data you submit.
10.2 Licence to operate the Service. You grant us a limited licence to host, process, transmit, and display Customer Data as needed to provide and improve the Service.
10.3 Your responsibilities. You are responsible for (a) the accuracy of Customer Data, (b) ensuring you have the right to upload it, and (c) complying with your own legal obligations when handling tenant data.
11. Data protection and privacy
11.1 We will process personal data in accordance with our Privacy Policy and applicable UK data protection laws.
11.2 If you upload tenant or other third-party personal data, you may be a controller and KeyRyn may act as a processor for that data. We may offer a Data Processing Addendum (“DPA”) on request or within the app.
11.3 We may use sub-processors (for example, hosting, email delivery, payment processing). A list may be provided in our Privacy Policy or DPA.
12. Cookies
We use cookies and similar technologies as described in our Cookie Policy. Some cookies may be strictly necessary to provide the Service; others may be used for preferences (like theme) or analytics depending on your settings. (UK cookie rules require consent for non-essential cookies.)
13. Third-party services
The Service may integrate with third-party providers (for example payment providers). Your use of those third-party services may be governed by their own terms, and we’re not responsible for their products/services.
14. Intellectual property
14.1 The Service (including branding, code, designs, and content) is owned by KeyRyn or its licensors and is protected by intellectual property laws.
14.2 We grant you a non-exclusive, non-transferable, revocable licence to use the Service during your Subscription, subject to these Terms.
14.3 You must not copy, resell, or commercially exploit the Service except as expressly permitted.
15. Availability, maintenance, and support
15.1 We aim to keep the Service available, but we do not guarantee uninterrupted or error-free operation.
15.2 We may perform maintenance and updates that may temporarily affect availability.
15.3 Support is provided according to your plan and our support policy [link] (if you have one).
16. Disclaimers
16.1 The Service is provided “as is” and “as available”.
16.2 The Service does not provide legal, tax, or financial advice. You are responsible for your compliance decisions (including tenancy law, deposit rules, and recordkeeping).
17. Limitation of liability
17.1 Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under law.
17.2 Subject to 17.1, to the maximum extent permitted by law, KeyRyn will not be liable for indirect or consequential losses (including loss of profits, revenue, goodwill, or business opportunity). (These are common in SaaS/tech contracts.)
17.3 Subject to 17.1, our total aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us in the 12 months immediately before the event giving rise to the claim (or £[X], whichever is higher).
17.4 Data loss: you are responsible for exporting/backing up your data as appropriate. (SaaS terms commonly address data loss explicitly.)
18. Indemnity
If you use the Service unlawfully, or you upload Customer Data without proper rights, you agree to indemnify and hold KeyRyn harmless from related third-party claims, losses, and expenses (including reasonable legal fees).
19. Suspension and termination
19.1 We may suspend or terminate access immediately if:
- you breach these Terms,
- you don’t pay fees when due,
- your use risks harm to the Service or others, or
- we’re required to do so by law.
19.2 On termination:
- your right to use the Service ends,
- we may disable your Account,
- we will handle your Customer Data as described in the Privacy Policy / DPA (including retention and deletion).
20. Changes to these Terms
We may update these Terms from time to time. If changes are material, we’ll provide reasonable notice (for example in-app or by email). Continued use after the effective date means you accept the updated Terms.
21. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, except where consumer protection laws require otherwise.
22. Contact
Questions about these Terms: support@keyryn.com